Orders placed on these days will be processed the following business day. Delivery is dependent on our carriers (USPS and DHL) and can be subject to weather delays.
Orders may take longer than usual during sale seasons such as Black Friday, Cyber Monday, and others.
International orders are subject to customs clearance, which may cause delays beyond the provided delivery estimates. International orders are categorized as placed outside the UK.
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs agents to release your package.
If your order takes longer, please email us at orders@officialessentialshoodie.shop
If you accidentally entered an incorrect shipping address or the address is not in English characters, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.
We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package for orders. Shipping fees will need to be paid again.
In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if that is the case.
Second, contact us
If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, and the order number to orders@officialessentialshoodie.shop. We will follow up with the next steps as soon as possible.
You can tell us about your missing item within 14 days. If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or reship.
Shipping
- For all domestic UK orders, you will receive complimentary Standard Shipping with orders > USD 100. We offer our standard shipping (2-5 Business Days). To ensure the best delivery service, we ship using the top carriers (DHL, USPS).
- For customers who do not live in the United Kingdom, we offer Standard International Shipping calculated in real-time when you enter the checkout. We are working hard to improve our international rates, and expedited options will be available in the future! Depending on your country, import/customs fees may be applied to your order. Standard International Shipping takes on average 2-3 weeks.
Returns & Exchanges
You can return your order within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
Please note that there is a restocking fee of $15 that will be deducted from your order.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.
Several types of goods are exempt from being returned. Perishable goods and personal care items i.e. soaps, other cosmetics and face masks cannot be returned. We also do not accept returns of products that are intimate, sanitary goods or hazardous materials i.e. condoms. Digital goods cannot be returned due to the nature of the product.
You can read more about our return policy here.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account.